SHIPPING & DELIVERY
We are proud to offer FREE shipping services to the United States of America. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. Currently, we provide shipping to the United States of America. We are working on providing shipping to over 60 countries around the world.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 5-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 5-7 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Accesa Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://accesashop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Excellent Product
I love this bag!!! The store took a week to send it, and it took over a month to arrive, but I recommend this bag!! It’s really beautiful!!
Tooks more than a month. Perfectly packed. All as in description. Cool bag. Recomended.
Wonderful handbag! It is very convenient that you can wear both on the shoulder and on the belt! Quality is good!
What i expected came in 54 days, comes with chain to use as a bag, the cinturon to use as a cangurera is large in good size, all good
Good quality, it's just as they describe it. I recommend, unbeatable price.
great quality bag
The bag is good. it was in pollen. neat and looks good. included belt and chain on the shoulder. i recommend
Everyone is happy! the handbag is soft, odorless. packed for glory, not even wrinkled. thanks!
Than you!
Perfect. Strap to wear as nerke and chain to wear on your shoulder.
Good little handbag. As banana came up and daughters with waist 60 and me 90. Delivery three weeks, packed all was well not wrinkled. The color is beautiful, gentle.
Very beautiful! All very well packaged and arrived on the stipulated date! I recommend it
Accesa Shope is excellent, answered all my questions and could interpret me. As for the product, it is like the description, very good quality. Everything received in perfect condition. Very happy with my purchase.
Just like in the photo, the color is perfect took 15 days (faster than the wind) super, satisfied, I recommend
The bag is cool. very high quality accessories. can be worn on the belt, can be over the shoulder on the chain.
Good quality bag. The color is beautiful, not pale. Includes belt strap and chain handle. Delivery for less than 3 weeks.
Very satisfied
I recommend this lovely piece here 100% The leather is superb, moderate in size and beautiful to behold. the accessories are detailed I super love it. thank you Accesa
Hermosoooo! Elegant and perfectly packed. Exactly the picture. Totally recommended. Thank you Accesa!
The bag came in less than a month. Small. Quality is good and packed too well.
Delivery for about 2 weeks. The bag is good. Came with the pollen.
Nice, soft, comfortable purse. Fast delivery
Very very beautiful
LOVE 5++++